Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

We put it in writing because a handshake only travels so far. Top Hat Chimney has been sweeping and repairing chimneys around Jamesburg since 1999, and the guarantee hasn’t changed much in all that time: if the work isn’t done right, we make it right. No fine print, no chasing a call center, no arguing over who said what. One call brings Wendell back. The number you hear on the phone before we start is the number on the invoice when we finish. That’s the whole promise, and it’s stamped on every job we walk away from.

Call (609) 905-5820

What’s Covered

• Workmanship on every sweep, repair, and rebuild. If something we touched fails or wasn’t done the way we said it would be, we’re back to fix it at no additional cost under our 90-Day Done Right Promise.
• Parts and materials we install. We work with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield because they build components that hold up in New Jersey weather. If a part we supplied is defective, we handle the replacement and the labor to put it right.
• Cleanup and site protection. We lay the drop cloths, we vacuum the hearth, and we don’t leave soot in the hallway or roof debris in the garden. If the crew leaves a mess behind in your Jamesburg home, you call and we come back to finish the job properly.
• Arrival windows we actually honor. When we give you a time, we mean it. Wendell and his crew are background-checked, uniformed, and will call if a job ahead of yours runs long. You won’t be stuck wondering if anyone’s showing up.
• Upfront pricing with no surprises. The quote we give before a single tool comes off the truck is the price you pay. We don’t “discover” problems halfway through and quietly adjust the total. If we find something while working, we show you the camera footage and talk it through before anything is added.
• Honest recommendations that don’t oversell. If your flue doesn’t need a new liner yet, Wendell will tell you so and tell you what to watch for instead. The guarantee includes the truth, which costs us a few jobs and earns us the rest.

Our Satisfaction Promise

If you’re not satisfied with the work, you tell us, and we come back. That’s the beginning, middle, and end of it. The 90-Day Done Right Promise isn’t a warranty buried in a pamphlet; it’s written on your job paperwork and means exactly what it says. It could be a sweep that missed a spot, a cap that isn’t seated the way you’d like, or a repair that’s acting up a month later. You call the same number, a live person picks up, and we put you back on the schedule. No charge for the return visit, no charge for whatever needs correcting, no sideways conversation about what’s “covered.” Wendell signed the work, and Wendell backs the work. If you got a written estimate from another company and aren’t sure whose word to trust, bring it to us and we’ll give you a free second opinion before you spend a dollar. And if a repair runs over $200, you get $40 off at the time of booking – it’s not part of the fine print, it’s just part of how we operate.

Licensed & Insured Backing

Paperwork isn’t the exciting part of chimney work, but it’s the part that protects you when the work is on your roof and above your family’s heads. Top Hat Chimney is a licensed and insured business with a published address and license number – not a name on Craigslist with a magnet decal. Being insured and bonded means if something genuinely goes wrong during a job, you’re not left holding the bill and hoping. It also means we’re accountable to more than our own word: the state, the insurer, and the neighbor who’s going to stop Wendell in the ShopRite lot on Saturday to ask how it went. We’ve been serving Jamesburg homeowners for over 29 years because we carry the credentials that make a handshake binding.

Why the Guarantee Holds Up in Jamesburg

Chimney work in Monmouth and Middlesex County has a rhythm to it. Freeze-thaw cycles crack crowns. Damp summers feed creosote buildup. Old brick homes in Jamesburg, Helmetta, and Spotswood have flues that predate modern liners and don’t always breathe the way a newer home’s chimney does. Our guarantee was written for this place, for these houses. Wendell lives here. He’s not running crews out of a franchise office in another state and rotating techs through a route. The sweep who shows up at your door has probably driven past your street a hundred times. That’s why the promise isn’t a marketing line. It’s how you keep customers on the same road for three decades.

What We Mean by “One Call Brings Wendell Back”

Most chimney companies have a warranty number that leads to a voicemail box, which leads to a call center, which leads to you explaining the problem to three different people who’ve never seen your roof. That’s not how this works. We answer the phone live, around the clock, with no service and no automated maze. It might be Wendell himself picking up at 9pm on a Tuesday when you finally get around to calling. If the work isn’t right, you explain what’s wrong, we check our schedule, and we’re back out. That’s the Done Right Promise in practice: a local owner with his name on the invoice and his phone in his pocket.

If you’re in Jamesburg or anywhere else in our service county, there’s never a trip charge to come out and assess your chimney. Estimates are free. The cost conversation happens before any work begins, and the number doesn’t change when the job ends.

Why Hire a Chimney Sweep Who Guarantees the Work?

Anyone can buy a brush and a ladder. What separates a chimney service is what happens after the job wraps. A third-degree creosote glaze in the wrong hands becomes a “maybe you need a new liner” conversation, whether you do or not. With Top Hat Chimney, the camera goes up the flue, the footage comes back on a tablet, and you see what Wendell sees. If the liner can wait, he says so. If it can’t, he shows you why. Once a year, burn or no burn – that’s the cadence for a safe flue, and it’s also the cadence of our guarantee. The homes we swept in 1999 are still calling in 2025 because the work was done right the first time, and the few times it wasn’t, we came back without making it awkward.

Your flue doesn’t care how the fire looks. It cares how it breathes. And the company that guarantees the breath it takes is the company you want on your roof.

Call (609) 905-5820 for a free estimate or a second opinion on any written estimate you’ve received from another company. Seniors and veterans always get 10% off, and any repair over $200 gets $40 off at the time of booking.

Written by Wendell Pike, Owner of Top Hat Chimney, serving Jamesburg, NJ since 1999.